1. Is it possible to visit your factory? Can your factory arrange transportation for me?

Sure,we warmly welcome you to visit us. It needs about 3 hours from Guangzhou by speed train and 40 mintes from Guangzhou by airplan.

2. What is the payment term?
1) T/T 30% deposit down payment, 70% before the shipping.
2) L/C, D/P, Western Union, PayPal according to different condition.

3. How long does delivery take?

After receive the deposit:
- Sample order:within 10-15 days;
- 20FT container: 20-25 days;
- 40HQ container: 30-35 days.

4. Can you arrange the shipping?

Of course, we have regular forwarder to arrange by sea shipping or air. 

5. Is OEM acceptable?

Yes. In addition to the stable products,OEM & ODM accepted. Please contact us for details.

6. Can your factory print our brand on the package?

Yes, we can. Please offer the logo artwork.

7. Can your factory make customized products?

We can make customized products especially for you. Please kindly contact us for more details.

8. How is your production management and quality control system?

Cobuild develops process process oriented QMS to identify and meet needs of customer requirement and expectation in an effective and efficient manner to achieve competitive advantage. Strict incoming quality control, process quality checking and final product inspection enable us to provide high quality products and service to our customers. 

9.How is your product production process?

10. How is your packing:

11. How to install the toilet ?

Befor you start

1)Check to make sure you have all of the parts listed.

2)When you are ready to start, make sure you have the right tools to hand, plenty of space and a dry area for assembly.

3) Ensure that you shut off the mains water supply completely before proceeding with the installation

4) Ensure the mounting surface is sound, clean, dry and level before this toilet is installed.

5) CAUTION: This item is heavy. Heavy duty anchors / bolts and wall plugs should be used to fix the product to the wall. This item should ONLY be fixed to solid masonry. Check in your local store for the appropriate fixings.

6)Ensure the 'left' and 'right' soft-close hinges are located and installed on the correct sides.

7) If you are in any doubt about installing this product, consult a technically competent installer.

Safety

For domestic use only.

CAUTION: This item is heavy and it should ONLY be fixed to solid masonry.

The wall plugs and fixings provided are suitable for this kind of wall.

Care should be taken when drilling into wall to avoid any hidden pipes or wires.

When drilling through ceramic tiles use a specialist drill bit.

Where possible drill between tiles in the grout.

CAUTION: DO NOT overtighten the fixings otherwise it may damage the product

CAUTION: Fragile -handle the product with care. This product may cause personal injury property damage or break easily if not handled, positioned and installed with care.

CAUTION: Always ensure the product is securely installed before use.

12: Contact ways.

1) . E-mail:ht@hitiu.com

2) 2). Phone/What app/we chat/IMO: 0086-134-3556-4100

3) Our web:www.hitiu.com